Frequently asked questions / Guarantees
WHAT IS A DIGITAL GAME?
A digital game is an original game that is downloaded from Sony's servers directly to your hard drive. There is no difference in the content with the physical version, only the medium of support changes, with digital games you do not have to change the disc, nor does the lens of your console wear out.
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WHAT IS A PS4 PRIMARY ACCOUNT?
You download it from our account and play it with your personal account. You can accumulate trophies and save progress in your personal account. To play online you need Plus Membership. You must be connected to the internet to play.
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WHAT IS A PS3 DIGITAL GAME?
You download it from our account and play it with your personal account. You can accumulate trophies and save progress. To play online you need Plus Membership
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WHAT IS AN XBOX ONE PRIMARY ACCOUNT?
You download it from our account and play it with your personal account. You can accumulate trophies and save progress. To play online you need Gold Membership
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WHAT ARE YOUR OFFICE HOURS?
Monday to Sunday from 10:30 am to 10:30 pm every day of the year
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HOW CAN I CONTACT YOU?
Since the most important thing is our clients, we have opened as many communication channels as possible in search of a quick and timely response. Just use one to communicate
MAIL: You can get in touch by writing to contacto@neojuegosdigitales.cl
WHATSAPP: You can contact us directly ( Messages Only ) +56935624931
CHAT: From our website: www.neojuegosdigitales.cl
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HOW LONG DOES DELIVERY TAKE ONCE THE PURCHASE IS MADE?
Product delivery varies depending on factors such as availability, purchase time and payment confirmation.
It usually takes only minutes, but in some cases it may take longer (Due to demand). The maximum delivery time we have is 23 hours. There are no returns for not wanting to wait.
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HOW DO I RECEIVE MY PURCHASE?
Product delivery is via email.
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WHAT PAYMENT METHODS DO YOU ACCEPT?
We have made available to you the greatest number of payment methods that our platform allows us.
- Redcompra
- Credit cards (VISA or MASTERCARD) *
- Electronic funds transfer (TEF) Banco De Chile
- Deposit by CAJA NEIGHBOR BANCO ESTADO
- Deposit by BANCO STATE or SERVIESTADO.
WE DO NOT CHARGE ANY TYPE OF SALES COMMISSION. THE PRICE YOU SEE IS THE PRICE YOU PAY. NO SURPRISE CHARGES!
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WHAT GUARANTEES DO YOU GIVE ME ONCE MY PURCHASE IS MADE?
IN NEODIGITALGAMES ALL OUR PRODUCTS ARE ORIGINAL AND ACQUIRED BY TRADITIONAL, OFFICIAL AND AUTHORIZED METHODS.
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PS3 WARRANTY
3-day guarantee from the day I made the purchase
It does not cover:
- DELETE THE ACCOUNT WE GAVE YOU TO DOWNLOAD
- Account takeover example changing the account data (we have all the tools to recover it, if you do, you will lose the game and your money).
- Re-enter the profile associated with the game.
- Not having available space on the console.
- Console formatting
- Stay in the account while the game is downloading.
- Download the game via cell phone.
- Hard drive or console failure.
The Game can be downloaded only once and must put all items associated with the game in the download queue. There are no returns due to purchase errors by the customer (Example: buying a PS3 game thinking it is for PS4)
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PS4 AND PS5 WARRANTY
6 month warranty from the day I made the purchase.
It does not cover:
- Account takeover example changing the account data (we have all the tools to recover it, if you do, you will lose the game and your money).
- Deletion of the game or the user delivered.
- Not having available space on the console.
- Console formatting.
- Stay in the account while the game is downloading.
- Download the game via cell phone.
- Hard drive or console failure.
The Game can be downloaded only once and must put all items associated with the game in the download queue. There are no returns due to purchase errors by the customer (Example: buying a PS3 game thinking it is for PS4)
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XBOX ONE WARRANTY:
6 month warranty from the day I made the purchase.
It does not cover:
- Account takeover example changing account details (you will lose the game).
- Deletion of the game or the user delivered.
- Not having available space on the console.
- Console formatting.
- Download the game via cell phone.
- Hard drive or console failure.
The Game can be downloaded only once and must put all items associated with the game in the download queue.
The website reserves the right to change prices without prior notice.
The website reserves the right to place users who are considered high risk due to previous behavior on our BLACKLIST .
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